Customer Services (Virtual, UK Based)

Are you a people person?

Are you organised and like nothing better than a clear inbox?

If this is you then we want to hear from you!


We are Harman Hay Publications Ltd, a virtual company founded by Cathy Hay.

Our flagship membership program, Foundations Revealed (FR) is widely considered the gold standard for how to improve your historical sewing and costuming skills. Our “Stitchlings” not only find the answers to their sewing questions with us, but form a community so loyal that we have an average retention rate of 94% from month to month. As an entirely online community and educational resource, our community has trebled during 2020, and we are still growing our team.

We’re looking for an awesome Part-Time Customer Services Administrator to join us.

You will be the public face of Foundations Revealed, answering questions and resolving issues from members and non-members alike.

Responsibilities Include:

  • Responding to emails and other communications from our Members and the Public
  • Resolving membership queries and account issues
  • Ensuring that all posts in the members Facebook group have been answered.
  • Monitoring the membership of the Facebook group.
  • Moderating and following up on article comments.

Skills You’ll Have

  • An organised and logical approach to work
  • Excellent communication skills
  • An approachable and friendly demeanour
  • Experience of WordPress, Ontraport and AccessAlly would be an advantage but don’t worry if you don’t as training will be provided

The role is initially for 6 hours per week, additional time is required to support enrolment (twice a year).  As Foundations Revealed is growing the required hours will be reviewed after six months and may increase.  Salary will be £12 per hour.

Our mission at Foundations Revealed is to help creative misfits find and express their identity through inspiration, community, and sewing. We provide a safe and inclusive environment in which our Stitchlings can master their skills and get results every time, whilst building the confidence to live the life of their dreams. We are a small team who is willing to jump in and wear different hats when needed to meet our goals and achieve BIG things. Every person who joins Harman Hay Publications Ltd has a significant impact on what we become. If you make it through our rigorous selection process, you’ll find yourself part of an amazing team that’s all about creating magic and having fun while we do it.

How to Apply:
Please submit your CV with a covering letter telling us why you would be ideal for this role to (Please note that AGENCIES WILL NOT BE CONSIDERED FOR THIS ROLE.)

Deadline for Submissions 29th January 2021, 5pm London.


At Harman Hay Publications Ltd, we have a strong commitment to Diversity, Equality, and Inclusion.  We aim to attract qualified candidates who hold these same values and help us to further recognize and celebrate the diversity among us. We are an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our teams. All aspects of employment including the decision to hire, promote, or discharge will be based on qualifications, merit, competence, performance, and business needs.